11. Communication

[0] Chapter Contents

[1] oscarMessenger | [2] oscarComm | [3] Tickler Reminder System

Table of Contents

[1] oscarMessenger

ACCESS

• From the appointment screen: click the “Msg” tab
• From the Main Demographic Record: click the “Send a Message” link
• From the Encounter screen: click the “Send Msg” link to send messages, and “All Messages to view messages linked to the patient

READING MESSAGES

• Click on the Subject title to display your message
• Note across the bottom of the screen the functions you can do with this message (Reply / Reply All / Forward / Delete)
• Note across the top that you can still navigate to the following within the message views (Compose Message / Back to Inbox / Exit OSCARmessenger)

REPLY, FORWARD OR DELETE A MESSAGE

Across the top of the message screen are the buttons to reply, forward or delete a message.

1. When either the ‘Reply’ or ‘Forward’ button is clicked, the full address book is available for use (the address book names can be edited by any staff who has administrative access to the program)
2. Click on the individuals you want to forward the message to
3. Enter your reply and the click ‘Send Message’ button
4. The next screen tells you that your message has been sent and give you the option to ‘Compose a Message, Back to Inbox or Exit oscarMessenger

SENDING A MESSAGE

1. Click ‘Compose Message’
2. Type in a subject heading & your message
3. If you want to send information about a patient, type their last name in the search field at the bottom of the screen and click ‘Search Demographic’. Click on patient’s number, then on ‘Attach Demographic’ to choose the information you wish to send with your message.
4. Select the people you want to send the message to and click ‘Send Message’

REFRESH INBOX

When you click this button, the program will retrieve any new messages from the server

SENT MESSAGE

Clicking this button with show a list of all the messages you have sent

You can use the ‘Forward’ button if you want to send the message out again to another person.

DELETED MESSAGES

Clicking this button will show you all the messages that you have deleted from your INBOX

You can restore them to the INBOX by clicking the ‘UNDELETE’ button at the bottom of the page

ATTACHMENTS

1. To read an attachment, open the message by clicking on the link in the ‘Subject’ column
2. Click on ‘View Attachments’
3. Click on ‘Expand All’ to view all the information or ‘Collapse All’ to minimize the information view
4. When you click ‘Expand All’ it will show patient demographic information that another health care professional has sent you

• NOTE: the attachments can only be added in the Encounter screen. The attachment function is only used to send patient demographic information in a secure format to another health care professional within the clinic or at another OSCAR site.

EDITING THE MESSENGER LIST

1. From the Administration screen, click ‘Messenger Group Admin’
2. The initial list that come up are the individual names showing under the groups
3. Check off only those names you would like to show in the address book
4. Click ‘Update Group Members’ button

CREATE A NEW GROUP

1. From the Administration screen
2. Click ‘Messenger Group Admin’
3. Click ‘New Group’
4. Type in the name of the group [e.g. doctors]
5. Click the ‘Submit’ button
6. Click the people you wish to include in the group
7. The default will pull through from the previous group. If there are any people that you DO NOT want in this group just take the check mark off beside their name
8. Click ‘Update Group Members’ button
9. When you are finished editing, close the window and go back to the Admin page

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[2] oscarComm

Send E-Documents from one user to another

It doesn’t work, so I can’t tell you

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[3] Tickler Reminder System

There are two places in OSCAR to add a patient to the report system:

• Through the ‘Tickler’ tab or
• Through the ‘Add Tickler’ link in the upper left corner of the patients Encounter Note screen

ADD A TICKLER FOR A PATIENT

1. Click on the Tickler Tab
2. Click on ‘Add Tickler’
3. OR if you are doing this through the Encounter screen, click the ‘Add Tickler’ link
4. In the ‘Demographic Name’ box, type in part of the patient’s name with a comma and the 1st initial of the 1st name (works like searching for a patient in the ‘Search’ tab) and click on the ‘Search’ button or press Enter
5. The program will search the database and come up with a list of names if there is more than one match OR enters the full name of a patient if there is only one name.
6. If a list of names comes up, click on the Demographic ID box beside the person’s name to select the correct patient.
7. The patient’s name will be displayed in the demographic name box

NOTE: If you are doing this through the ENCOUNTER SCREEN the patients name is already in the ‘Demographic Name’ box

REMINDER DATES

There are 3 ways to select when you want the reminder to show up on the report:

• Click on the ‘calendar lookup’ link and advance through the calendar to click on the desired date
• If this is a 6 month reminder, click on the ‘6 month’ link to enter the date, (6 months from today’s date)
• Click on the ‘1 year’ link if you want the person’s name to show up on the report 1 year from today’s date
  • Reminder Message: type in the text you want to show up as your reminder message
  • Click on ‘Submit & Exit’ button and wait a few minutes while the request is processed.

VIEW A PATIENT’S TICKLERS

From the patient’s ‘Encounter Screen’

1. Click on the ‘View Tickler’ link in the navigation bar on the lower left hand side of the screen
2. Leave the ‘Select Provider’ at the default of ‘all providers’
3. Select the service date range by clicking on the word ‘begin’ and ‘end’ to access the specific date required for the report
4. Select the type of report you want (active, completed or deleted tasks) from the drop down beside the ‘move to’ box
5. Click ‘Create Report’
6. The task list can be printed to refer to as tasks are completed
7. When the requested task has been completed, put a check mark in the box beside the completed task and click on the ‘Completed’ button
8. To delete a task, where there is a duplicate etc., repeat the above and click on the ‘delete’ button

TICKLER REPORTS

See Chapter 9

TICKLER ON APPOINTMENT SCREEN

When the patient has an appointment, a red "!" will appear beside their name if they have a tickler message dated for that day, or if they have an incomplete tickler before the date of the appointment. Follow the directions above to view the tickler.

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